Well, in my case as in many others it was luck and it worked without the dealership.
Take a look at the survey here: Toyota Touch & Go 2 - MM17 Retrofit Update inkl. AC & AA
Is there a dealer in your area who can help you? Then spend your money there. The german dealers I heard from replaced the device with a new one (guarantee) or resettet it with the help of Toyota Europe in Brussels, Belgium. But until now I did not hear of a simple fix for that problem.
If you prefer to buy a new device, I would recommend to buy a MM19. This is already with CP/AA ex factory and you don´t need to risk another upgrade attempt. And I think it should not be much more expensive than a MM17 as a used device. (In case you can send yours back...)
The dealer in my area know nothing about . I tryied to search the new MM19 on ebay and I find nothing. I don't know the new parts number, the results came out are the old moudules, such as 86140-02730.